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FAQ's

How can I pace an order?

Order online by selecting a card of your choice and completing the personalisation form (read more)

By telephone on 08450 542 861 (lines open 9am to 9pm 7 days). or Email info@memorialcardshop.co.uk


When will I see the design of my cards?

Design proofs are normally completed by the same day on orders before 12 noon or next working day and sent via email pdf.


Can I make changes to the design?

Yes, we will carry out as many design changes as required until such time you are happy to proceed with printing. However there is a small charge of £12.99 to change the original photo supplied for an alternative one.


Can you create a bespoke design using my own images for backgrounds?

Yes, if you supply the images that are of suitable size & quality, however there is a charge of €19.99 for bespoke designs (not from our brochure). It is your responsibility to ensure that any images supplied to us are to a good standard, 300dpi plus if possible.


How long will my cards take to arrive?

This will depend on the print and dispatch time option selected by you at the time of placing the order, the standard time is 10 working days from your approval. All orders are posted by Royal Mail registered post at no extra cost.

Please note: the dispatch time is calculated from the time the proof copy is approved by you.


Can you crop photographs?

We will do our level best to crop your photo to suit your requirement at no extra cost, however if the photograph requires further fixes or photo shop editing then there is a charge of £19.99 per photo.


Providing A Quality Photograph

If possible provide a high resolution photograph 300 dpi or above for best print results (minimum should be 72 dpi)


Can I add extra photo's or replacements?

Adding extra photo's is chargeable at £12.99


Express Printing & Dispatch Options

We understand that some customers will require their cards more urgently, which is why we offer various print and delivery option times when ordering. The print turnaround time begins once the card (proof) copy has been approved by you, the order will then be dispatched within your selected option. (working days only).


How can I make payment for my order?

Card, Cheque or Paypal 


Can I send my photo by post and will they be returned?           

Photos can be uploaded via our website during the ordering process, however you can also email us at info@memorialcardshop.co.uk or by post. They will be returned along with your order.

BY POST: We advise that you send copies and not original photo’s as we do not accept accept responsibility for any loss or damage. 


 

Can you edit images to remove backgrounds or red-eye?

We will do our level best to crop the photo to suit your requirement, however there is a small charge of £12.99 if it requires fixes or photo shop editing £19.99 (removing backgrounds).


Can I cancel my order?

Yes, within 30 minutes of orders placed online and  provided no design work has been carried out, thereafter we cannot offer refunds once an initial card design has been created. We advise that you carefully check all content & copy of personalised products and advise us immediately of any corrections prior to printing. If in doubt we advise new customers to request a free sample pack prior to placing an order.


Is your company copyright printed on the cards?

As standard practice like almost all design companies we print our brand name on all cards, however this can be removed upon request.