Frequently Asked Questions

We have listed the most commonly asked questions, however if you need further assistance then feel free to contact us at info@memorialcardshop.co.uk. We have an extensive range of beautiful designs including Folding Memorial Cards, Memorial Bookmarks, Memorial Prayer Cards, Memorial Wallet Cards, Acknowledgment Cards which can be personalised with photographs and your own text.

GENERAL QUESTIONS

1. How can I place an order?


2. Why can't I view a live design proof?


3. Can I change the product/s ordered?


4. Will you crop my photo supplied?


5. Is the quality of the photo I supply important?


6. Can I send phot's by post?


7. Can you create a custom design using my own images?


8. I need my order urgently, can you help?


9. What card sizes & finishes are available?


10. Can I see physical samples of your cards?


11. Will I get to see a design proof of my chosen products?


ORDER RELATED QUESTIONS

12. How soon will I receive my design proof sample?


13. Can I make further changes once I receive my design proof sample?


14. Can I change the product ordered?


15. Can I change the original photo supplied?


16. When will I receive my order?


17. Can I order further reprints?


CUSTOMER SERVICE QUESTIONS

18. What if my order has not arrived?


19. What happens if I notice any issues with my order upon arrival?


20. What if there is a printed error on the cards received?


21. Can I cancel my order?


22. Will Memorial Card Shop copyright be printed on my cards?


23. Will printed card colours match my screen colours?


24. Can I still make changes once the proof is approved?


25. Why does my printed photo not look like my on screen proof?


Ordering Online Made Simple

Order in a few simple steps and let our design team create your cards.


PICK your design from over 1000 beautiful templates
PERSONALISE your design by providing photo’s, details & verses
PURCHASE your design with our secure SSL sheckout
PREVIEW your design proof emailed next working day

 

Top Tips

Preparation

Check deceased details

Choose a quality photo.

Prepare all text content

 

Order Placement

View product images as a guide

Read product description.

Provide clear information

 

Completion

Check design proof emailed

Request revisions or print

Order dispatched

How To Copy Your Old Photo's

To ensure the best possible print results we strongly advise and recommend that customers use photos no lower than 300dpi. In short the higher the DPI (dots per inch), the sharper the image will be. You get more detail and greater resolution from an image with higher DPI. A lower DPI will produce an image with fewer dots in printing, meaning lower quality, possibly blurring or pixelation. 

By Scanner

 

By Camera

Scan at 300dpi (res)
Scan at the same size 
Set to high quality Jpeg

 

Take the photo square on
No flash with good light & focus
At the maximum file size