Memorial Card Shop Terms & Conditions
This privacy statement describes the choices available to you regarding our use of your personal information and how you can access and update this information. Collection and Use of Personal Information We collect the following personal information from you *Contact Information such as name, email address, mailing address, phone number *Billing Information such as credit card number, and billing address As is true of most websites, we automatically gather your IP address, it is embedded in the security features all websites have now. We use this information to *Fulfill your order *Send you an order confirmation. We may update this privacy statement to reflect changes to our information practices. We will not share your personal information with third parties. We make your contact information available to other users that you transact with on this site to help complete the transaction, such as the website internet gate way Authorize.net or PayPal.
If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. The security of your personal information is important to us. We use an SSL security measure to check each month for any breech of our security, we have passed each month since its implementation. We follow stringent accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org
We provide two means for you to make a purchase on our site. You can either use Paypal, this is considered third party. Or use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology(SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information. Correcting and Updating Your Personal Information , to review and update your personal information to ensure it is accurate, contact us at email@example.com
Our Cancellation & Refunds Policy
All cancellations must be in writing to Memorial Card Shop by email to firstname.lastname@example.org (request read receipt).
- Orders can only be cancelled within 30 minutes of order placement and provided no design work has been carried out.
- If we receive a cancellation request after a design proof has been submitted to the customer, a discretionary partial refund may be offered. Any discretionary refund value will be calculated based on the total processing time spent and is non negotiable, min charge £45+VAT per product.
- No refunds will be given once a customer has approved a design proof or the cards are in the print production process.
All orders must be paid in full prior to print which includes any fees for additional services or products. In the event there is unpaid photo editing fees, we reserve the right to print orders using original photo's.
Printed Colour Disclaimer
Please be mindful that each computer monitor displays colours differently in various degrees to an actual printed product. Each monitor screen (including laptops,phones and tablets) will vary in illumination, brightness, pixels, calibration, RGB, & bit depth. Even different browsers can cause colour variations. Therefore, we make no guarantee whatsoever that the colours you see here on screen will be exactly what you get in the printed product. That being said most of the time there are no issues and the percentage variation if any will be small, thus hardly noticeable but this is not a guarantee for the reasons explained above. As with all online businesses the customer is asked to take these facts into consideration. We also advise that we cannot guarantee that any reprints will be an exact colour match to that of the original order because printing inks are replaced regularly. Any reprints will be aimed to be as close as possible to the colours used in the original order. We take all necessary steps to provide customers with an accurate representation of the the final printed product by way of electronic visuals on this website and in the form of pdf proof documents.
Designs & Proofing Requirements
We will set out customer designs to our best ability, so this means that some design elements such as backgrounds, fonts, colours may differ to that shown on the website in comparison to the design proof provided. These variations are often required to accommodate each personalised design, this does not mean that your order has not been design incorrectly. We advise that you should be guided the the design proof visual supplied to the overall look of your design/content. It It is the customer's responsibility to make us aware of any design elements/text to be altered or corrected before agreeing to final print confirmation. It is the customer's responsibility to check the entire design & text copy content within the proof provided, therefore we advise that you print off a copy of the proof and check all names, verses, dates, messages and any other text (including any poems/prayers/text taken from our library).
You may request unlimited text changes within 3 email request which includes 1 free replacement photograph. Beyond 3 email requests a min charge of £15 per email request will apply and be automatically charged to your existing payment method. Further photograph/image changes will be at the current rates advertised on the prices page.
Customer Print Approval
You will be required to send written email confirmation of your acceptance if you wish to proceed with the final design proof before going to print. Once we receive written confirmation by email for your instruction to print we may also request a virtual electronic signature via an e-document. In the instance that no electronic signature has been received within 3 days we reserve the right to print your order according to original email print instructions to avoid any delays. We reserve the right to print your cards if we have not received any further instructions within 12 weeks of the initial design proof supplied. In this instance we will create your cards based on the initial content supplied and set the design/text to our best advantage.
No further changes may be possible once we have your written email approval as your file will be made print ready. Provided your order is not in print production, changes requested will be chargeable at £40 which include an updated proof for approval.
Once cards are printed any further changes at your request will be chargeable at the full rate advertised on the site.
Digital Design Delivery
We will send your print ready design files by email in a high resolution pdf format which will include bleed & crop marks to our card sizes. You can share pdf files with other printing companies however we will not supply our copyright artwork images, text or design elements in any other format. We can supply any photo's, images & text supplied by you in the original format they were received by us.
To ensure the best possible print results we strongly advise and recommend that customers use photos no lower than 300dpi. In short the higher the DPI, the sharper the image will be. You get more detail and greater resolution from an image with higher DPI. A lower DPI will produce an image with fewer dots in printing, meaning lower quality, possibly blurring or pixelation. We advise that photographs sent to us for printing purposes should be copies and not the original as we do not take responsibility should they be lost for any reason. Any payable photo editing work will carried out be to our best ability and to improve photo appearance as best possible. Edited photo's are strictly for the purpose of use on our products and not for supply. (customers who are unsure on how to check photo qualities should contact us by email prior to placing an order).
If your order is not paid in full by the print production stage then we reserve the right to supply you with Digital Design files. In this instance your order will be charged based on a design only service £45+VAT per product plus any additional fees for works authorised by you. Any balances will be be refunded or requested (please read Digital Design Delivery).
We will make every effort to ensure your order is dispatched according to the delivery times quoted on the website at the time of placing your order. However we cannot be held responsible for late or missing orders due to circumstances beyond our control (refer to term “Force Majeure”).
MISSING PARCELS: If your parcel has been missing for a minimum of 14 days, you must report this to us so that replacements can be provided. This is a time period set by most courier/delivery services before they can investigate.
DELAYED PARCELS: If your order was dispatched by us within the specified turnaround but is delayed by third party delivery services we cannot accept any responsibility nor offer refunds.
Customers are required to report any product issues cards within 10 days of receipt of the order in writing. Orders should be carefully checked for correct quantities and any missing cards reported immediately so we can work with you to find a suitable solution. If missing cards are not reported within the 10 days from receipt of the order it will be at our discretion whether to send replacement cards without any supporting evidence. Cards should be randomly inspected for satisfactory quality before distribution since we may ask them to be returned if faulty. If your cards arrive incorrect due to our printing errors/materials, replacements will be issued (you will need to return the all cards for examination). If the final design proof was approved by you for print, then you will be liable for the cost of any corrections and reprints.
Every effort will be made to carry out the contract but its due performance is subject to cancellation by us or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strikes, Lockout or other labour dispute, Fire, Flood, Pandemic , Drought, Legislation or other cause (whether of the foregoing class or not) beyond our control.