This privacy statement describes the choices available to you regarding our use of your personal information and how you can access and update this information. Collection and Use of Personal Information We collect the following personal information from you *Contact Information such as name, email address, mailing address, phone number *Billing Information such as credit card number, and billing address As is true of most websites, we automatically gather your IP address, it is embedded in the security features all websites have now. We use this information to *Fulfill your order *Send you an order confirmation
Photographs - We advise that photographs sent to us for printing purposes should be copies and not the original as we do not take responsibility should they be lost for any reason.
We will not share your personal information with third parties. We make your contact information available to other users that you transact with on this site to help complete the transaction, such as the website internet gate way Authorize.net or PayPal.
PayPal Website Security
The security of your personal information is important to us. We use an SSL security measure to check each month for any breech of our security, we have passed each month since its implementation. We follow stringent accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org
We provide two means for you to make a purchase on our site. You can either use Paypal, this is considered third party. Or use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology(SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.
Additional Policy Information
Correcting and Updating Your Personal Information , to review and update your personal information to ensure it is accurate, contact us at email@example.com
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices
Cancellation and Refunds Policy
Orders can only be cancelled within 30 minutes of order placement and provided no design work has been carried out. All cancellations must be in writing by email to firstname.lastname@example.org (request read receipt). If we receive a cancellation request after a design proof has been submitted to the customer, a discretionary partial refund may be offered. Any discretionary refund value will be calculated based on the total processing time spent and is non negotiable. No refunds will be given once a customer has approved a design proof or the cards are in the print production process.
It is the customer's responsibility to check the entire design & text copy content within the proof provided, therefore we advise that you print off a copy of the proof and check all names, verses, dates, messages and any other text. You will be required to send a written confirmation of your acceptance if you wish to proceed with the final design proof before going to print. Once cards are printed any further changes at your request will be chargeable at the full rate advertised on the site.
It is your responsibility to provide a high resolution photograph, it is recommended at 300 dpi or above therefore no refunds will be offered if the photographs provided by the customer are low resolution and result in poor print quality.
You may request unlimited text changes within 3 email request &1 free replacement photograph. Beyond 3 email requests a charge of £10 per email request will apply and be automatically charged to your existing payment method. Further photograph/image changes will be at the current rates advertised on the prices page.
If your cards arrive incorrect due to our printing errors/materials a free reprint will be offered (you may need to return the cards for examination). If your order was dispatched by us within the specified turnaround but is delayed, lost or stolen whilst in the care of the postal services then a free reprint will be offered.
Free Gift Offers
Free gifts are subject to stock availability. In the event we cannot supply the gift shown we will supply a suitable alternative of a similar value. A design will be created using the information provided for card products (no proof supplied). If we are unable to provide a suitable gift then a goodwill discount will be offered at our discretion, however it will not be to the total gift value.