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T&C's

Memorial Card Shop UK Privacy Policy

This privacy statement describes the choices available to you regarding our use of your personal information and how you can access and update this information. Collection and Use of Personal Information We collect the following personal information from you *Contact Information such as name, email address, mailing address, phone number *Billing Information such as credit card number, and billing address As is true of most websites, we automatically gather your IP address, it is embedded in the security features all websites have now. We use this information to *Fulfill your order *Send you an order confirmation

Photographs - We advise that photographs sent to us for printing purposes should be copies and not the original as we do not take responsibility should they be lost for any reason.

 

Information Sharing

We will not share your personal information with third parties.  We make your contact information available to other users that you transact with on this site to help complete the transaction, such as the website internet gate way Authorize.net or PayPal.


PayPal

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal's privacy policy will apply to the information you provide on the

PayPal Website Security

The security of your personal information is important to us. We use an SSL  security measure to check each month for any breech of our security, we have passed each month since its implementation. We follow stringent accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.  If you have any questions about security on our Web site, you can contact us at info@memorialcardshop.co.uk

We provide two means for you to make a purchase on our site. You can either use Paypal, this is considered third party. Or use our shopping cart, the transmission of sensitive information collected on our order form is encrypted using secure socket layer technology(SSL). If you choose to use a third party payment option to pay for your order, its privacy statement and security practices will apply to your information. We encourage you to read that privacy statement before providing your information.


Additional Policy Information

Correcting and Updating Your Personal Information , to review and update your personal information to ensure it is accurate, contact us at info@memorialcardshop.co.uk

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices


Express Print Options & Delivery

If your order has been upgraded to a faster print service, this dispatch time is calculated in full working days from proof approval. If we are unable to meet the required Express Print Option for reasons beyond are control, we would advise you and refund the fee paid for that service only and not the entire order value. Once your order has been shipped we cannot not be responsible for the transit time or any delays as these are carried out by third party companies. Standard orders are shipped within 10 working days from proof approval by normal Royal Mail post.


Cancellation and Refunds Policy

Orders can only be cancelled within 30 minutes of order placement and provided no design work has been carried out. All cancellations must be in writing by email to info@memorialcardshop.co.uk (request read receipt). If we receive a cancellation request after a design proof has been submitted to the customer, a discretionary partial refund may be offered. Any discretionary refund value will be calculated based on the total processing time spent and is non negotiable. No refunds will be given once a customer has approved a design proof or the cards are in the print production process.

It is the customer's responsibility to check the entire design & text copy content within the proof provided, therefore we advise that you print off a copy of the proof and check all names, verses, dates, messages and any other text. You will be required to send a written confirmation of your acceptance if you wish to proceed with the final design proof before going to print. Once cards are printed any further changes at your request will be chargeable at the full rate advertised on the site.

It is your responsibility to provide a high resolution photograph, it is recommended at 300 dpi or above therefore no refunds will be offered if the photographs provided by the customer are low resolution and result in poor print quality.

You may request unlimited text changes within 3 email request &1 free replacement photograph. Beyond 3 email requests a charge of £10 per email request will apply and be automatically charged to your existing payment method. Further photograph/image changes will be at the current rates advertised on the prices page. 

We reserve the right to print your cards if we have not received any further instructions within 12 weeks of the initial design proof supplied. In this instance we will create your cards based on the initial content supplied and set the design/text to our best advantage.  

Delivery

We will make every effort to ensure your order is dispatched according to the delivery times quoted on the website at the time of placing your order. However we cannot be held responsible for late or missing orders due to circumstances beyond our control (refer to term  “Force Majeure”). We do not offer refunds for late dispatch, in the case of a missing order your cards will be reprinted .

Force Majeure
Every effort will be made to carry out the contract but its due performance is subject to cancellation by us or to such variation as we may find necessary as a result of inability to secure labour, materials or supplies or as a result of any Act of God, War, Strikes, Lockout or other labour dispute, Fire, Flood, Pandemic , Drought, Legislation or other cause (whether of the foregoing class or not) beyond our control. 

Returns Policy

Customers are advised to report any product issues within 10 days of receipt of the order (all cards should be checked carefully/or randomly for larger orders). If your cards arrive incorrect due to our printing errors/materials, replacements will be issued (you may need to return the cards for examination). If your order was dispatched by us within the specified turnaround but is delayed, lost or damaged whilst in the care of the postal services then a free reprint will be offered.